Terms and Conditions

Restocking Policy

Smallwares may be returned within 30 days, and you will need to provide a reason for the return. Customers have the choice of a refund or an in-store credit (preferred).

Products that are non-stock items for Foodservice Equipment Brokers can only be returned at the manufacturer's approval. Manufacturer approved items for return require the product to ship back in the original packaging, unused, undamaged. There will be a 30% charge for restock fee and the cost of freight to send it back.

Special order, fabricated, and custom-made product cannot be returned to Foodservice Equipment Brokers under any circumstances. It is imperative that you and your salesperson closely review all drawings to ensure that all facets of the requested product will meet your needs. Once the product is made to the agreed upon specifications, it cannot be returned.

Cancelation Policy

All pick-up orders may be cancelled at any point before physical pick-up. This will require a 5% cancelation fee.

All shipped orders may be cancelled at any point before the time of shipment. This will require a 5% cancelation fee.

Special order items may be cancelled at any time before the manufacturer has shipped the item. This will require a 5% cancelation fee.

Shipping Policy

Allow 1-3 business day for processing and handling.

All items will be shipped via FedEx Ground Shipping (1-5 business days).

Foodservice Equipment Brokers is exclusive to orders made within the United States of America.

Foodservice Equipment Brokers is not responsible for lost or damaged items.