Frequently Asked Questions
How do I set up my account?
To create an account, you will first need to get to the Create New Customer Account page, which you can access by clicking on the hyperlink or clicking on the register button in the top right corner of the screen. If you are on mobile, then you will find the register button by clicking on the 3 lines in the top left of your screen, then clicking on the account button. Once you are on the Create New Customer Account page, fill in the required information. When everything is properly filled in, click on the Create an Account button. Now your account is set up, and you should be getting a confirmation email send to your inbox.
Now that I have made an account, how do I sign in and view my account?
If you just created your account following the instructions listed above, then you should be signed in and ready to shop. If you made your account in the past and are not signed in, then you will need to click on the “Sign In” button in the top right corner. This will take you to the Customer Login page where you will plug in your email and password. If you have forgotten your password, you can reset it by clicking on the “Forgot Your Password?” button. Once you have filled in your information and verified that you are not a robot, click the Sign In button underneath the reCAPTCHA box. This will take you back to our homepage. You should now notice that the top right corner of your screen says, “Welcome, (your name)!” To view your account, click on the drop-down arrow next to your name and select My Account. You should now see your account along with your information and orders.
What are the benefits of creating an account?
There are multiple benefits as to why you should create an FEB account. The main reasons are:
- the ability to see special customer pricing
- seeing inventory and what items are currently out of stock
- the checkout process is faster and easily repeatable
- gain access to exclusive account features, like your order history and order pad
If you have quoted a price for me, will it be the same on the website?
Yes, the prices we have quoted for you will appear on the website as long as you are signed into your account.
The item I want currently says it is out of stock. Can I still buy this product?
Yes, you can add it to your cart and proceed with the normal check out process. On average it takes about 1-2 weeks longer to get an item that is out of stock.
I can’t find the product I want.
We would love to know what product you are looking for. Please reach out to us via the Contact Us page or by giving us a call or email!
Do you provide any services?
Yes, FEB does more than just sell high quality foodservice equipment and supplies. We also provide a multitude of services, including maintenance checkups, equipment repairs, delivery, installations, kitchen design, and custom fabrication. You can learn more about our services here.
I have a question regarding my online order, who do I contact?
Any questions about your online order need to be directed to Nathan at (479) 751-1217 EXT. 301 or by email at [email protected]. Please provide your sales order or invoice number in your email.
Do you buy used equipment?
No, we do not buy used equipment.
What are your Terms & Conditions?
You can find our restocking, cancelation, and shipping policies here.
Does FEB Ship Internationally?
No. We do not ship any products outside the USA.
